Our 4 cornerstones
We believe that the following 4 cornerstones are the foundations of a safe, healthy home.
- Neighbourhood - we drive social value across entire neighbourhoods and make sure everyone can be proud of the place they live.
- Home - we get the basics right and taking a pre-emptive and preventive approach to repairs.
- Resident - we offer valuable training support and implement policies that put residents in control and drive financial resilience.
- Environment - we make smarter, more sustainable choices to create a clean, safe environment for everyone.
When we ensure everything’s okay across these 4 areas, we ensure everything’s okay full stop.
Our 9 guiding principles
We understand that ensuring Lambeth’s homes and neighbourhoods are maintained to a satisfactory standard requires a mammoth effort - from all of us. So we’ve created 9 principles to guide us on our journey to keep homes healthy and above all, safe.
And we’ve asked our Lambeth partners, stakeholders and suppliers to pledge to uphold them in every way they can.
This means that everyone we work with has a clearly defined role in improving and maintaining homes across the borough, now and in the future.
Principle 1: “My Home” Mentality
We always ask ourselves, “would I like to live here?” If not, what needs to change?
Principle 2: A Clean, Safe Environment
We provide a cleaner environment for everyone, from better air quality and green spaces, to spotless streets.
Principle 3: A Joined Up Approach
By working together and championing collaboration and communication, we ensure everything keeps moving and nothing gets lost in translation.
Principle 4: Getting the Basics Right
Getting the basics right and keeping promises we make to residents puts us on track to accomplish bigger, bolder ideas.
Principle 5: Preventing & Preempting
We take a preventive, preemptive approach to repairs, proactively raising issues rather than waiting for them to be reported.
Principle 6: Championing Resident Priorities
By keeping an open line of communication, we ensure residents’ needs sit at the heart of every decision.
Principle 7: Supporting Innovation
Staying atop new technological innovations and developments is key to transforming homes and lives.
Principle 8: Making Sustainable Choices
We make sustainable choices and plan for a NetZero future.
Principle 9: Providing Education & Advice
Residents receive sufficient advice and training to fix minor issues themselves.