Problems with your service charge

You can contact us if you disagree with any part of your day-to-day or major works service charge invoice, or if there are problems with some of the work that was carried out.

Making a formal complaint

If you wish to make a formal complaint about your service charge, the team manager will review and investigate your query. We’ll aim to send you an initial response within 10 working days.

It might be necessary to spend more time if we need to find more information, but if this happens we’ll let you know.

If you’re still unhappy with the response, you can escalate the query again to the Customer Response Team. You’ll need to make sure that you have made a query at the previous stages before you do this.

Make a complaint about your service charge