Problems with your service charge

You can contact us if you disagree with any part of your day-to-day or major works service charge invoice, or if there are problems with some of the work that was carried out.

Escalating your complaint

To escalate your complaint you should contact the Customer Response Team, who will review the handling of the case so far. You can either send a letter or email us.

The Customer Response team will:

acknowledge your query within one working day
try and respond to your query within 20 working days.

If we need more time, we’ll let you know.

Contact details

Address: Customer Response Team - Service Improvement, Lambeth Council, PO Box 80771, London, SW2 9QQ
Email: HMReview@lambeth.gov.uk