Compliments, appeals, and complaints

You can find more information in our Adult Social Care complaints guidance and procedure documents at the bottom of this page.

Other organisations that can give advice and support include:

• Citizens Advice
• Connect Lambeth
• HealthWatch Lambeth
• Local Government Ombudsman.

You can email us at: SocialCareComplaints@lambeth.gov.uk.

Downloads

• Adult Social Care Complaints Annual Report 2022-2023 (PDF, 1.4MB)
• Adult Social Care Complaints Annual Report 2020-2021 (PDF, 630KB)
• Adult Social Care Complaints Annual Report 2018-2019 (PDF, 564KB)
• Adult Social Care complaints annual report - 2017/2018 (PDF, 754KB)
• Adult Social Care complaints framework 2022 (PDF, 257KB)
• Adult Social Care complaints procedure (PDF, 999KB)