Taking things further
If you are not happy with the final decision or the way that we have dealt with your complaint, you can contact the Local Government Ombudsman (LGO) for their views.
You can contact the LGO:
- By post at PO Box 4771, Coventry, CV4 0EH.
- By phone on 0300 061 0614 or 0845 602 1983.
- By text message on 0762 480 3014. Text ‘call back’ to this number and an advisor will call you back.
- By fax on 024 7682 0001.
- Via the Local Government Ombudsman website.