Workflow and caseload numbers for benefits and Council Tax

Workflow and caseload numbers for benefits and Council Tax.

02 September 2022

Your request

Please may you provide me with: 

  1. What workflow system do you use for revenues and benefits work?
  2. What is your caseload for benefits, NNDR and Council Tax? 

Our response

  1. NEC Information@Work Enterprise Document Management System
  2. Please see below Figures:

Council Tax - 146,815 live banded properties

NNDR - 9,083 live properties

Benefits:

  • Housing Benefit only - 5,567
  • Housing Benefit and Council Tax Support - 15,174
  • Total Housing Benefit - 20,741
  • Council Tax Support total - 23,646