Key guarantees for council homeowners

What to expect when you’re a council homeowner as part of the estate renewal process.

Guarantee 4

The council will provide you with help to enable your move, with additional support offered to you if you have special needs or a disability. Subject to individual circumstances, this additional support can include:

  • Assistance will be given with the property transaction and moving home if required, including (for example) how to find alternative properties, dealing with estate agents, etc
  • The council will pay for re-routing of post for up to 12 months after you move
  • The council will provide reasonable advice, information and support you in seeking rehousing within the UK
  • Additional support will be offered during the move if you have special needs or disabilities; such support may include packing and unpacking services at the time of the move and liaising with other agencies such as social services
  • Special support will be provided if you are vulnerable or have special needs; we will work with you and professional advisers to identify what support you may need