When you do not pay your service charge invoice(s) as agreed in the terms of your lease, the Council will send you chaser letters requesting payment.
We send different letters depending on what stage of the arrears process your debt is at. Read the full Arrears Collections Procedure May 2022 (PDF 249KB).
Examples of templates for our arrears letters:
- Arrears letter 1 (PDF 155KB)
- Arrears letter 2 (PDF 105 KB)
- Arrears letter3 (PDF 105KB)
- Letter of claim (PDF 167KB)
If you have any questions or concerns on our arrears escalation process, or want to discuss your payment options, contact a member of the Collections Team:
Telephone: 020 7926 7132
E-mail: HMhomeownership@lambeth.gov.uk
To check whether you have arrears on your account, or to view your account and invoice balances, log in to our online portal.
If you have not signed up for this service yet, visit https://myhousing.lambeth.gov.uk to create a housing online account. Please contact us on 020 7926 1116 if you experience problems registering or logging in to your account.