Apply for Housing Benefit or Council Tax support

Use this form to apply for Housing Benefit if you’re on a low income. You can also apply for Council Tax support at the same time.

What you need to know 

What do I need to create an account?

To create a MyLambeth account, you will need an email address.

Once you've set up your email account, you'll be able to create and activate your MyLambeth account.

How do I create an account?

Creating an account is easy and will only take a couple of minutes. All you need is an email address, and to follow these simple steps:

  1. Click on 'Create one here'.
  2. Enter your personal details.
  3. Click 'Submit'.
  4. You'll receive an email to activate your account – click the link in the email.
  5. Your account is now activated.
  6. Log in using your email address and your newly created password.

Alternatively, you can use an existing social media account such as Facebook or Google to authenticate yourself (we will not have access to any of your personal information).

How do I make a new claim?

After logging in, go to ‘submit a request’.

How do I view personalised information about my claim?

You’ll need your claim reference number to complete your registration and view personalised information.

After registration, follow the link for Housing Benefit and enter the following information:

  • Your surname.
  • Your postcode.
  • Your claim reference. (This is a nine-digit number beginning with 80. If you are claiming benefit for the first time, we will provide you with your reference number. If not, this is on the notification letters that have previously been issued to you.)
  • Your National Insurance number.

After entering this information, select ‘Register’ to complete your registration.

What if I don’t get an email to activate my account?

If you don't receive an email to allow you to activate your account, check that the email hasn't gone directly into your 'junk' or 'spam' folder.

If you do not receive this activation email, then please contact us.

I am having trouble logging in to my account

To log in, you will need to use the email address and password that you entered when you created your account.

The first time that you log in, you must activate your account by clicking on the link in the email that was sent to you.

I have forgotten my password

Go to the login screen of My Benefits Account and click on ‘Forgot Password’.

You'll receive an email from accountservice@onevault.net containing a link to change your password. If you do not receive this, please check your 'junk' or 'spam' folder.