Know your rights

We strive to offer you the best support suited to your needs, so it’s important you understand the legislation and processes we use to help you, as well as knowing your rights and who else could support you.

The Care Act 2014

The Care Act 2014 sets out in one place, local authorities’ duties in relation to assessing people’s needs and their eligibility for publicly funded care and support.

This is a video about the Care Act, the main legislation that guides adult social care.


There is also an Easy Read explanation of the Care Act 2014 for those that prefer a read.

Other Information

  • An at-a-glance summary of the Mental Capacity Act 2005. This Act is about the care, treatment and support of people for people aged 16 and over who are unable to make all or some decisions for themselves.
  • Learn more about advocacy and how it helps people understand information, say what they want and what they need and get the services they need with Care Act 2014: Commissioning independent advocacy – easy read summary
  • The personal information that we have collected from you may be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found on the CIFAS website.
  • We share access to certain information with the NHS through the London Care Record, to improve the quality and timeliness of Health and Care provision. You have the right to request an opt out from sharing your data through the London Care Record.
  • We also share information with our Benefits team so that they can make informed decisions and understand the impact for you of any changes to your benefits.
  • You have the right to access, rectify and delete personal information, in addition to other rights as explained in the full version of our privacy notice.
  • You have the right to contact us with a complaint if you’re unhappy with the way your personal data has been used.
  • We are committed to resolving complaints about our collection or use of personal information.
  • You also have the right to lodge a complaint with the Information Commissioners Office (ICO) if this issue is not resolved. You may at any time control access to and use of your personal information by contacting the Controller: Data Protection Officer (DPO).
  • Such control will include the ability to see what information we hold and to opt out of any use of your personal information and to prevent disclosure to any third party except as required by law or the order of a court of proper jurisdiction.

View our appeals process

Read our privacy notice

Watch the video below for more information about our Adult Social Care services.